Operational Pillars
Four Operational Pillars Running on One Lifecycle Platform
Constellation Sell, Deliver, Bill, and Operate align every team, every workflow, and every lifecycle milestone into one governed, automated platform.
OPERATIONAL PILLARS
Unified capabilities that power the broadband lifecycle end-to-end.
Constellation’s Engage, Deliver, Bill, and Operate pillars work together inside one platform, ensuring a seamless flow from quote to activation to billing to ongoing service operations.
Where revenue begins — and clean delivery starts.
Constellation Engage ensures accurate quoting, governed product selection, serviceability validation, and clean order capture that flows directly into delivery without rework.
Core capabilities
- Multi-channel sales enablement
- Serviceability & eligibility checks
- Order capture & validation
The value
- Accurate, error-free quotes
- Clean orders ready for downstream automation
- Shorter sales cycles
- Stronger conversion and customer experience
Design, construct, install, and activate — with precision.
Constellation Deliver orchestrates the end-to-end service delivery lifecycle, aligning engineering, construction, field operations, and provisioning through event-driven automation.
Core capabilities
- Workforce management & scheduling
- Order provisioning & fulfillment
- Activation workflows integrated to OSS/NMS
The value
- Predictable activation timelines
- Reduced field rework and exceptions
- Higher first-pass installation success
- Clear, real-time visibility for all teams
Lifecycle-driven billing accuracy.
Constellation Bill ensures clean, governed billing aligned to operational lifecycle events — activating the moment service goes live and maintaining accuracy throughout the customer relationship.
Core capabilities
- Customer invoicing
- Payment collections
- Accounts receivable
The value
- Accurate billing start & stop
- Fewer disputes and credits
- Strong revenue assurance
- Transparent, consistent invoicing
Support, service changes, and ongoing customer management — with clarity.
Constellation Operate manages day-2 operations, including customer interactions, service changes, renewals, support cases, and overall service health — all connected to the governed lifecycle data.
Core capabilities
- Relationship & account management
- MACD workflows
- Support tasking & operational visibility
The value
- Better customer experience
- Lower churn
- Cleaner internal collaboration
- Strong operational continuity and lifecycle context
LIFECYCLE MODEL
Four unified pillars — one lifecycle platform.
Constellation brings broadband operations together through four branded operational pillars.
Each pillar runs on the same automation engine, governed data model, and architectural foundation — ensuring clean handoffs from quote to activation, billing, and ongoing service operations.
This is the operating system of your broadband business.
SECURITY, GOVERNANCE & SCALE
Enterprise-grade reliability and operational control.
Multi-Region Cloud
RBAC & Policy Control
High Availability
Audit Trails
Data Validation
Compliance-Ready
Governance Framework
Market-Based Configuration
WHAT THIS ENABLES
Automation, accuracy, and predictable outcomes — across every stage.
End-to-End Automation
Consistent, Clean Data
