Platform & Architecture
A Unified Platform Engineered for Scale, Clarity, and Automation
Constellation’s cloud-native, API-first platform unifies data, workflows, automation, and integrations to power the entire broadband lifecycle with accuracy and predictability.
Platform Overview
One Platform That Aligns Your Entire Operational Ecosystem
Constellation brings cohesion to the broadband lifecycle by unifying sales, engineering, field, support, finance, and customer operations into one governed platform — eliminating silos and enabling every team to operate from the same lifecycle truth.
- Unified data, workflows, and automation
- Shared visibility across all lifecycle teams
- Reduced exceptions and rework
- Predictable delivery and clean billing
- Foundation for scaling into new markets and products
Architecture Model
A Purpose-Built Foundation for Broadband Operations
Constellation is built on a layered architecture designed specifically for high-volume broadband environments. Each layer contributes to lifecycle accuracy, operational clarity, and the ability to scale without disruption.
Experience Layer
Unified interaction layer for customers, partners, and internal teams.
- Customer self-service portal
- Partner/wholesale collaboration
- Internal operations console
- Ticketing, tasking, and lifecycle views
- Real-time service and order status
Workflow & Automation Engine
Event-driven automation orchestrating the broadband lifecycle.
- Trigger-based workflow progression
- SLA/OLA monitoring and compliance
- Exception detection and escalation
- Multi-team coordination
- Provisioning and activation triggers
Governed Data Model
Event-driven automation orchestrating the broadband lifecycle.
- Trigger-based workflow progression
- SLA/OLA monitoring and compliance
- Exception detection and escalation
- Multi-team coordination
- Provisioning and activation triggers
Product Catalog & Configuration Framework
Commercial configuration aligned with operational logic.
- Product and offer definition
- Market-based variations
- Eligibility and serviceability rules
- Pricing logic and discount structure
- Automated quote-to-order alignment
Analytics, Reporting & Insights
Real-time operational intelligence built on governed data.
- Live operational dashboards
- SLA and delivery performance metrics
- Revenue assurance visibility
- Exception and bottleneck detection
- Vendor and partner performance insights
API-First Integration & Connectivity Layer
Interoperability with your broader operational ecosystem.
- REST APIs and event-driven integrations
- Webhooks for lifecycle events
- Pre-tested connector patterns
- Integration with OSS/NMS, CRM, billing, GIS, and inventory
- Reliable data exchange and synchronization
Architecture Outcomes
Consistency, Automation, and Predictable Operational Performance
Constellation’s architecture is engineered to deliver stable, clean, and continuous lifecycle execution — ensuring every team, system, and workflow operates with the same data and automation logic.
- A unified operational truth
- Clean lifecycle handoffs
- Strong SLA and OLA performance
- Scalable multi-market operations
- Lower operational cost
- Reduced swivel-chair work
Ecosystem Fit
API-First and Ready for Your Existing Stack
Constellation integrates cleanly with existing OSS, GIS, NMS, CRM, billing, field, and inventory systems. It enhances your environment — without forcing rip-and-replace transitions.
Predictable, documented APIs
Works with legacy and modern systems
Reduces operational disruption
Supports phased modernization
Maintains lifecycle alignment across connected tools
Cloud-Native Architecture
Elastic scaling, high availability, versionless deployments.
Event-Driven Automation
Each lifecycle milestone triggers the next.
Security & Compliance
RBAC, audit trails, encrypted pipelines, multi-market governance.
API-First Interoperability
Clean integration with OSS/NMS/GIS/billing/CRM.
Governed Data Model
One source of lifecycle truth.
Modular & Extensible
Add workflows, integrations, products, and markets without replatforming.
Architecture Principles
Built for Stability Today and Flexibility Tomorrow
Constellation follows modern architectural principles that ensure lifecycle reliability today and easy extensibility into new markets, products, and service models as your business evolves.
See How This Architecture Powers the Operational Pillars
Explore how Constellation Sell, Deliver, Bill, and Operate work together to create a seamless broadband lifecycle