Why Constellation
A Platform Purpose-Built for the Broadband Lifecycle
Constellation reflects how broadband operators actually work — unifying sales, delivery, billing, and operations with continuity of automation at every step.
Why Constellation Is Different
Designed for Broadband, Not Generic Enterprise IT.
Constellation is built around broadband-specific data models, workflows, and automation — delivering continuity across Sell, Deliver, Bill, and Operate instead of treating each function as a separate system.
Built for Broadband, Not Generic Enterprise IT
Built for Broadband, Not Generic Enterprise IT
Constellation is designed specifically for fiber and connectivity providers — FTTx, business services, and multi-market operators. The data model, workflows, and lifecycle automation reflect how broadband really operates, not how generic CRM or billing platforms think it should.
Continuity of Automation Across the Lifecycle
Continuity of Automation Across the Lifecycle
Most stacks treat selling, delivery, billing, and operations as separate worlds. Constellation is built around the full lifecycle — Sell → Deliver → Bill → Operate — with automation that carries context and data forward at every step, reducing rework, swivel-chair effort, and broken handoffs.
One Platform, Modular by Design
One Platform, Modular by Design
Constellation provides a unified platform with clear operational pillars (Sell, Deliver, Bill, Operate) and a governed data foundation. You can start in one area — like FTTx delivery or billing accuracy — and expand over time, without replatforming or rebuilding everything from scratch.
Ecosystem-Ready, Not Ecosystem-Dependent
Ecosystem-Ready, Not Ecosystem-Dependent
Constellation is API-first and integration-ready, with patterns that interoperate cleanly with existing OSS, billing, GIS, inventory, and field systems. You keep what works, replace what doesn’t, and avoid getting locked into an all-or-nothing transformation.
How We Work With You
Start Where You Are,
Scale When You’re Ready.
We take a phased, pragmatic approach that maps your current lifecycle, stabilizes core workflows, proves value quickly, and then extends automation market by market and product by product.
- Start with clarity. Map your current lifecycle — from quote to activation to billing — and identify where exceptions, delays, and errors concentrate.
- Align to the pillars. Determine where Constellation Sell, Deliver, Bill, and Operate can have the most immediate impact without disrupting what must stay in place.
- Stabilize data and workflows. Clean up key data structures and standardize the core workflows that drive revenue and customer experience.
- Prove value quickly. Focus early phases on visible wins — faster activations, cleaner billing, fewer exceptions — to build confidence and internal momentum.
- Scale responsibly. Extend automation and platform coverage market by market, product by product, without introducing chaos.
Constellation’s implementation methodology is built for operators who want clarity, speed, and accountability — without the multi-year uncertainty common in large OSS/BSS transformations.
Customer Success Model
Success That Extends Beyond Go-Live
A partner model focused on lifecycle outcomes, not license counts. Constellation is delivered with a hands-on success model that looks beyond go-live to sustained operational performance.
The goal is simple: keep the lifecycle running smoother over time — not just flip a switch and walk away.
Implementation & Onboarding
Structured projects that align technology, process, and roles across Sales, Operations, Finance, and Support.
Ongoing Optimization
Regular reviews of exceptions, SLAs, and operational metrics to tune workflows and automation.
Training & Enablement
Role-based enablement for sales, provisioning, billing, and support teams so they understand both the platform and the lifecycle.
Roadmap Collaboration
Joint planning around upcoming products, markets, or operating changes so the platform evolves with your business.
The Team Behind Constellation
Start Where You Are,
Scale When You’re Ready.
Constellation is built and supported by practitioners who have spent years inside fiber and broadband businesses — across product, engineering, operations, and go-to-market. You’re not working with a generic software vendor at arm’s length, but with a team that understands how quoting, service design, delivery, billing, and customer care actually run in the real world.
- Deep broadband experience across FTTx, enterprise connectivity, and multi-market operators.
- Hands-on understanding of the lifecycle — from sales and feasibility through construction, activation, billing, and ongoing support.
- Proven track record implementing OSS/BSS and lifecycle platforms in complex environments with multiple systems and stakeholders.
- Delivered and supported by Crystal Eye Technology Partners, your consulting, systems integration, and exclusive go-to-market partner for Constellation.
This combination of operator experience, architectural discipline, and implementation capability helps de-risk your lifecycle modernization and keeps the platform aligned with how your business actually runs.
Ready to see how Constellation fits your lifecycle?
We’ll map your current processes, highlight where continuity of automation delivers the most value, and outline a phased approach that matches your risk tolerance and priorities.