Constellation SaaS Launches End-to-End BSS/OSS Ecosystem Powered by CSG Solutions for Fiber

Philadelphia, PA – February 24, 2025 – Constellation SaaS LLC today announces the launch of Constellation SaaS, the complete broadband back office. This is the automated lead-to-cash ecosystem powered by CSG to resolve broadband providers’ disparate multi-vendor integrations and limited ability to monetize the business at scale.

The Constellation SaaS solution automates workflow from sales channels and serviceability to inventory management, order orchestration to provisioning and service activation, workforce management, billing, payments and customer care throughout the customer journey. The technology includes best-in-class functionality that has delivered superior results for broadband providers large and small. One such example is 98% on-time arrival for field-service technicians.

With CSG, Constellation SaaS delivers seamless automation and optimization across Billing and Care, Field Service Management, Service Order Management, Process Automation, and Payments. Providers can leverage one of the most trusted partners in billing to ensure accurate transactions, improved service efficiency, and enhanced customer satisfaction.

Constellation SaaS drives growth and simplifies scale, providing continuity from the start to the finish. This is the back office that allows operators to scale and move from good to great.

A Fully Integrated Ecosystem

Constellation SaaS accelerates operational excellence with completed integrations to industry-leading platforms, including:

• CSG – Elevating workforce automation, customer care and connectivity monetization for 625 million subscribers
• Nokia Altiplano Access Controller – Network automation software for fixed networks
• Atlas Digital Core – Enhancing digital sales and customer acquisition
• Ni2 Unified Inventory – Strengthening network asset and resource management through a Digital Twin

This pre-integrated, cloud-native broadband BSS/OSS solution resolves scale challenges while eliminating inefficiencies and redundant workflows, enabling broadband providers to streamline operations, reduce costs, and drive growth.

Key Benefits:

• Scalability – Supports business expansion with a unified, cloud-based solution
• Operational Efficiency – Minimizes costly handoffs and order call-backs through automation
• Faster Service Activation – Ensures seamless provisioning and proactive customer care
• Regulatory Compliance – Automates PII reporting for financial accountability

"With CSG and pre-built integrations to leading industry platforms, Constellation SaaS provides broadband providers with a seamless, scalable back-office solution that eliminates complexity and accelerates growth," said Jay Carlson, Sr. EVP and COO.

Constellation SaaS is now available for broadband providers seeking a powerful, unified solution to scale their operations efficiently.

Discover how Constellation SaaS can transform your broadband operations. Visit ConstellationBOSS.com or contact Robert Ladd at Robert.Ladd@crystaleyet.com or call 855.511.1930 to schedule a demo.