CONSTELLATION SAAS

Networks evolve.

Your back office should, too.

Networks evolve.

Your back office should, too.

Constellation SaaS

The Constellation SaaS solution delivers improved lead-to-cash results for the customer journey. This includes sales channels, serviceability and inventory management, order orchestration to provisioning and service activation, field service management, billing, payments and customer care throughout the customer journey.

Our technology includes best-in class functionality that has delivered superior results for broadband providers, large and small. It drives growth and simplifies scale, providing continuity from the start to finish. This is the back office that allows you to scale and simplify your broadband operations.

SIMPLIFY LEAD-TO-CASH AND SCALE YOUR BUSINESS

Our cloud-native solution of pre-integrated, best-in-class platforms resolves BSS/OSS scale pain and accelerates operational and business maturity.

CSG Solutions CSG Solutions

The team that designed our solution carries deep broadband BSS and OSS expertise developed through decades of experience building, integrating and managing such systems in tier-1 connectivity companies. This depth of expertise anticipates and prevents challenges that broadband providers face today and tomorrow.

BUILT TO BENEFIT BROADBAND PROVIDERS

Scalability

Resolve scale pain and accelerate operational and business maturity through a unified cloud-native solution of pre-integrated, best-in-class platforms

Operations

Minimize costly handoffs and process redundancies by eliminating swivel chair operations with end-to-end automation across the entire lead-to-cash lifecycle

Customer Expectations

Enable faster service activations, accurate billing and proactive customer care, enhancing customer satisfaction and reducing churn

Compliance

Simplify and automate compliance reporting like PII, ensuring accurate, timely data for financial accountability and regulatory adherence

Deep BSS/OSS Experience

Designed by a team with extensive experience building, integrating and managing Internet and connectivity BSS/OSS

GO FROM GOOD TO GREAT

When your current operations require manual intervention and swivel chair work, it acts as a drag on your business, lengthening your sales cycle, increasing opportunity for errors, and ruining the customer experience. This slows your ability to scale. While extra labor in limited systems can eventually close the order, you need an automated back office to accelerate your revenue and deliver the customer experience that differentiates excellence from the average.

REACH YOUR ROI FASTER, WITH CONSTELLATION SAAS.

THE COMPLETE BROADBAND BACK OFFICE

BILLING AND
CARE

  • Simplifies billing processes and secure payments
  • Manages customer information and privacy
  • Handles billing inquiries and account management
  • MACD (Move, Add, Change, Disconnect)

ORDER MANAGEMENT,
ROUTING AND FULFILLMENT

  • Order Decomposition validates orders, generates service requests, decomposes orders to product, service and resource orders
  • Automates tasks and provides automated status updates
  • API request and payload via integration

SERVICEABILITY AND
INVENTORY MANAGEMENT

  • Service availability, eligibility, and feasibility
  • Inside and Outside Plant Management
  • Physical and Logical Resource Management
  • Customer Service Inventory

WORKFORCE
MANAGEMENT

  • Optimize appointment scheduling
  • Leverage skill-based technician routing
  • Avoid delays with real-time traffic routing
  • Optional real-time communication

SALES CHANNELS
- OPTIONAL -

  • Pre-integrated to Atlas CORE
  • Enable Personalized Sales Experiences
  • Deploy Conversion-Optimized Sales Flows
  • Leverage Robust Business Intelligence
  • Omnichannel Capable

SERVICE ACTIVATION
- OPTIONAL -

  • Pre-integrated to Nokia Altiplano Access Controller
  • Virtualizes and centralizes network intelligence
  • Deploy Fault, Configuration, Administration, Performance and Security (FCAPS) functions
Constellation SaaS

ADDITIONAL
CAPABILITIES

  • Analytics and reporting
  • Composable data management architecture and design
  • Service Operations Center for immediate support
  • Emergency Network Operations Center
Constellation SaaS

Let’s have a conversation

REQUEST A DEMO

Discover how Constellation SaaS
can transform your broadband operations.